Is300 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how is300 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and how we handle your data responsibly.
What Information Do We Collect?
When you register or use the is300 platform, we collect several categories of information to ensure our services run smoothly, securely and remain relevant to you.
Username, email address, phone number, encrypted password, and date of birth. This information is required to create and verify your account.
Device type, operating system, browser version, IP address, and screen resolution. This data helps us optimise how the platform displays on your device.
Details of deposit and withdrawal methods in Malaysian Ringgit (MYR), such as bank names or eWallet account names. Full account numbers are not stored directly by is300.
Betting history, activity logs, games accessed, login and logout times, and in-platform actions. This data is used to improve your user experience.
Is300 only collects information necessary for platform operations. We do not request irrelevant data and do not store sensitive information such as passwords in plain text.
How Is Your Information Used?
Is300 uses the information collected solely for purposes related to platform operations and service improvements for Malaysian users. The following are the primary purposes for which your data is used:
- Account management — to register, verify and manage your account securely.
- Transaction processing — processes MYR deposits and withdrawals quickly and accurately.
- Platform security — to detect and prevent fraud, unauthorised access and suspicious activity.
- Customer Support — answers enquiries, resolves complaints, and provides technical assistance.
- Service improvement — analyses usage patterns to improve platform functionality and interface.
- Legal compliance — to comply with applicable Malaysian legal requirements as amended from time to time.
Use of Cookies & Session Tracking
The is300 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — stored temporarily during your login session and automatically deleted when you log out or close your browser.
- Preference cookies — saves your preferred language and display settings so you do not have to reconfigure them each time.
- Analytics cookies — collects aggregated usage data (without identifying individuals) to help us understand how users interact with the platform.
- Security cookies — helps detect suspicious activity and protects your account from unauthorised access.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including login and transaction processing.
Some cookies may originate from third-party service providers, such as payment processors that operate alongside the is300 platform. These providers are governed by their own privacy policies, and is300 does not directly control the data they collect. We only work with providers that meet equivalent security standards.
Data Storage, Security & Sharing
Your data is stored on servers protected by strict access controls. is300 retains account information for as long as the account remains active, and for the period required by Malaysian law following account closure. Financial transaction data is retained in accordance with relevant legal and compliance requirements.
All communication between your browser and the is300 servers is protected by 256-bit SSL encryption. Passwords are stored in hashed form and cannot be read even by internal staff. Active monitoring systems are in place to detect unauthorised access attempts.
Is300 does not sell personal information to any third party for marketing purposes. Information is only shared in the following limited circumstances: (1) with payment processors required to complete your MYR transactions; (2) when required by Malaysian law or a valid court order; (3) with technical service providers bound by strict confidentiality agreements. Any data sharing is kept to the minimum necessary for the specific purpose.
Your Rights as a User — Access, Correction & Deletion
As an is300 platform user, you have clear rights regarding your personal data. We respect these rights and make it straightforward for you to manage them.
You may request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you may submit a correction request to us.
You may request deletion of your data, subject to applicable legal compliance requirements.
To submit any request relating to your personal data, contact is300 customer support via the in-platform live chat. We will process your request within a reasonable timeframe and notify you of the outcome.
Is300 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to active users via in-platform notifications or their registered email. The latest version is always available on this page, with the update date shown at the top. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Have Questions About Your Data? We're Here to Help
If you have any questions about this Privacy Policy, how we handle your data, or wish to submit a privacy rights request, please reach out to the is300 support team via the platform. We are committed to responding clearly and in a timely manner.
Support email: [email protected]