Is300 Responsible Gaming — Play Healthy, Stay in Control
At is300, entertainment should be enjoyable — not a burden. This page provides guides, self-control tools, and important information to help you play in a healthy and responsible way.
When Entertainment Stays Entertainment — is300's Commitment
Is300 believes every user deserves a safe, enjoyable, and controlled online entertainment experience. Online gaming is a recreational activity that should bring fun — not stress or financial strain.
As a responsible entertainment platform, is300 is committed to providing an environment that supports users in making informed decisions about how and how often they play. We offer self-control tools, transparent information, and support channels that are easily accessible to all Malaysian users.
Our core principles: play for enjoyment, not to chase losses. If you find that gaming is starting to affect your daily life, social relationships, or finances, it's time to pause and seek support.
Know Before It's Too Late — Signs of Risky Behaviour
Recognising early warning signs is the first step to staying in control. Go through the list below honestly — if you see yourself in any of these, it's wise to take a break and reassess your gaming habits.
Continuing to play in hopes of recovering lost money, even as losses mount — this is a serious warning sign.
Repeatedly playing longer than planned, or losing track of time while gaming.
Borrowing money, selling assets, or dipping into emergency savings solely to fund gaming.
Cutting back on time with family and friends, or neglecting daily responsibilities because of gaming.
Using gaming as an escape from stress, anxiety, or sadness rather than for genuine enjoyment.
Lying to loved ones about how much money or time has been spent on gaming.
Self-Control Tools — You're in Full Control
Is300 offers several self-control tools that you can use at any time through your account settings. These tools are designed to help you stay in control of your gaming activity.
Set daily, weekly, or monthly deposit limits in MYR (RM). Once a limit is reached, no further deposits are allowed until the limit period resets. Limits can be lowered immediately, but increasing them requires a waiting period to give you time to reflect.
Choose to take a break from the platform for a set period — from a few days to a few weeks. During the break, you will not be able to log in or make deposits. This gives you the space to reassess your gaming habits with a clearer head.
If you feel you need to stop playing for an extended period, you can submit a self-exclusion request to is300 customer support. Your account will be suspended for the duration you specify. This takes courage, and we fully respect your decision.
Before starting a session, decide how long you'll play and stick to it. Set a reminder on your phone or use a timer as a guide. Stop when the time limit is up — regardless of whether you're winning or losing.
- Decide on the RM amount you can comfortably afford to lose
- Never play with bill money or funds set aside for basic needs
- Keep gaming funds separate from your personal savings
- Stop playing when your budget runs out — no exceptions
Minor Protection — A Shared Responsibility
The is300 platform is for adult users aged 18 and above only. We take the protection of minors seriously and have verification measures in place to ensure only eligible users can access the platform.
As a parent or guardian, you play a key role in ensuring children do not access online gaming platforms. Here are some steps you can take:
- Never share your account username and password with anyone, including your children.
- Log out of the platform after every session, especially on shared devices.
- Use parental control software on devices accessible to children.
- Have open conversations with your children about the risks of online gaming.
- Report to is300 if you suspect your account is being accessed by a minor.
Any account suspected of being used by a minor will be investigated and suspended immediately pending age verification.
Live a Balanced Life — Gaming Is Just One Small Part of Your Free Time
Healthy online gaming means it takes up only a small part of your leisure time — alongside other activities like sports, family time, hobbies, or simply unwinding. When gaming starts to dominate your daily life, that's a sign it's time to restore balance.
Is300 encourages users to:
- Set a clear gaming schedule and stick to it.
- Engage in social and physical activities outside the platform.
- Prioritising responsibilities — work, family, and health — before gaming.
- Talk to someone you trust if gaming starts to feel like a need rather than a choice.
- Remember: winnings are not guaranteed, and gaming should never be treated as a primary source of income.
If you or someone you know is showing signs of problem gambling, don't wait for things to get worse. Seeking help early is both a smart and courageous decision.
If you feel gaming has become a problem, we encourage you to reach out to a mental health professional or a relevant support organisation in Malaysia. Seeking help is a sign of strength, not weakness. is300's customer support can also help you activate self-exclusion controls or close your account if needed.
For any enquiries related to responsible gaming, self-exclusion controls, or account policies, visit the FAQ us or contact is300 customer support directly through the platform.
We've Got Your Back — is300 Is Always Here for You
Playing at is300 should be fun and enjoyable. Whether you need help, want to set limits, or simply have questions about self-control options, our support team is ready to assist you.
Support: [email protected] | Remember: Gaming beyond your means can lead to addiction.